Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure, personalised gaming experience and to meet our legal obligations as a licensed operator. When you create an account or use our services, we collect personal details such as your full name, date of birth, residential address, email address and telephone number. We also process identification documents and payment information required to verify your identity, facilitate deposits and withdrawals, and comply with anti-money laundering and responsible gambling requirements.

In addition to information you provide directly, our systems automatically record technical data whenever you visit our website. This includes your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources. We may also receive information about you from trusted third-party verification partners when you use certain payment methods or request account verification.

How We Use Your Information

Your personal data is used primarily to manage and administer your gaming account, process financial transactions, and provide customer support. We also use the information to personalise your experience, notify you of new games or promotions that may interest you, and conduct responsible gambling checks to help protect vulnerable players.

Legal and regulatory compliance forms an important part of our processing activities. We use your data to verify your age and identity, prevent fraud, meet reporting obligations to the UK Gambling Commission, and fulfil any other requirements imposed by law. Marketing communications are sent only where you have given us clear consent or where we have a legitimate interest and you have not opted out.

Sharing and Disclosure

We never sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected service providers who assist us in operating the casino. These include payment processors, identity verification agencies, customer support platforms, analytics providers and professional advisers bound by strict confidentiality obligations.

We may also disclose your information where required by law, for example to regulatory authorities, law enforcement agencies or authorised bodies when we are legally obliged to do so. In the event of a business restructuring, merger or acquisition, your data may be transferred as part of the overall business assets while remaining subject to equivalent protection standards.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and improve site functionality. Essential cookies enable core features such as account login and game access. Analytical and preference cookies help us understand how visitors use the site so we can enhance performance and tailor content.

You can manage your cookie preferences through the cookie consent tool on our website or by adjusting your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the casino. Our cookie policy provides more detailed information about the specific technologies we use and their purposes.

Data Security and Retention

We take the security of your information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, or disclosure. These measures include encryption of sensitive data, secure servers, access controls, and regular security reviews.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, satisfy legal and regulatory obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the information in accordance with our data retention policy.

Your Rights

Under UK data protection law you have several important rights. You may request access to the personal data we hold about you, ask for corrections to inaccurate information, request deletion of your data in certain circumstances, or object to particular types of processing. You also have the right to withdraw consent where processing is based on consent, and the right to data portability.

To exercise any of these rights, please contact our customer support team or use the dedicated privacy contact form. We will respond to your request within one month, or sooner where possible. If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to countries that do not offer an equivalent level of protection, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities, to protect your information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, legal requirements or best practice. The latest version will always be available on our website, and we will notify registered players of any material changes by email or through a prominent notice on the site. We encourage you to review this policy periodically so you remain informed about how we protect your data.

If you have any questions or concerns about our privacy practices, please do not hesitate to contact our support team who will be happy to assist you.